Values & Beliefs

blueStar’s belief is, “business is about people and communities and unless you’re prepared to get involved and take a genuine interest in them, you cannot expect them to take an interest in you. We’re in this business for the long haul and we want our customers to stay with us. Many of our customers have actually become our mates and when they want advice about systems, they come to us first.”

Approach

blueStar’s consultants tell every customer that a new system implementation will be a “challenging journey” but so long as everyone is focused on the destination i.e. streamlining business processes, productivity, reduced costs, increased profits - it will be successful.

Based on their collective years of experience, blueStar’s consultants have identified some critical success factors in the implementation process. These are:

• all the relevant facts and information about the business are collected
• an internal project champion is appointed
• management and users support the project
• realistic expectations about how long the project might take
• tested and proven implementation methodologies

blueStar’s organisational competency and all expected deliverables are outlined in its Project and Customisation Development methodologies.

Obviously, not all companies have all the resources and budget to do everything at once. Instead, implementation can be completed in manageable phases, as resources become available.

Our Promise

blueStar’s working philosophy is encapsulated in its buy-line “Better Business Together.”

We promise to:

• work with you in an honest, open and consultative manner at all times
• communicate clearly and simply i.e. keep technical jargon to a minimum so everyone understands what we mean
• assume a long-term partnership approach to doing business with you
• understand and share your goals and business aspirations
• treat you and your staff with respect and good old-fashioned courtesy
• value your suggestions about what you want to do and how you’d like to do it
• make constructive suggestions about how we think your business could do something better

“The essence of any sustainable relationship is the willingness to honestly engage and blueStar have done this on a much deeper level than I expected. Their expertise with Greentree, consulting objectivity and understanding of our business, instils confidence in a dynamic long-term partnership.”

Michael O’Conner, CFO - The Davey Group